Delivery

Each item has its own delivery information on the product page.

Here is an overview of our delivery costs –

UK Standard Parcel or Large Parcel – 2 – 4 working days

For smaller homewares and accessories, your order will be delivered by Parcelforce or Royal Mail at a cost of £5.50 for a UK Standard Parcel or £15 for a Large Parcel. If you live in the Scottish Highlands or Islands, this will cost £15.00 for a Standard Parcel and £25 for a Large Parcel.  We use a trackable service and delivery usually takes around 2 – 4 working days. Our couriers count Monday – Friday as the standard working days (with exception to any Bank Holidays).

As soon as your order has been dispatched, you’ll be notified via email as well as receiving a text message or email from the carrier with your tracking details.

UK Express Delivery - 1 - 2 working days – for orders placed before 1pm

For smaller homewares and accessories, your order will be delivered by Parcelforce or Royal Mail at a cost of £7.50. We use a trackable service and your order will be delivered within 1 - 2 working days. Our couriers count Monday – Friday as the standard working days (with exception to any Bank Holidays.) 

As soon as your order has been dispatched, you’ll be notified via email as well as receiving a text message or email from the carrier with your tracking details.

Currently we're not able to offer this service to customers living in the Scottish Highlands or Islands.

UK Saturday and Sunday Delivery

We've disabled our Saturday and Sunday delivery option for now, due to couriers not being able to guarantee delivery on a particular day

For smaller homewares and accessories, your order will be delivered by Parcelforce courier at a cost of £15.00. We use a trackable service and your order will be delivered the next calendar Saturday or Sunday.

As soon as your order has been dispatched, you’ll be notified via email as well as receiving a text message from the carrier with your tracking details.

Currently we're not able to offer this service to customers living in the Scottish Highlands or Islands.

UK Click and Collect

Click and Collect orders will be ready for collection the following day, after 12 midday, from our Altrincham showroom, which will be open Monday to Friday from 10am to 5pm. Please ring the doorbell when you arrive to collect your parcel and one of our showroom team will come to help in line with our social distancing measures. No delivery charges are applied for this service. Please ensure you have your order number ready to quote upon collection along with a form of ID, this can be a driving licence, passport, bank card or utility bill. It’s the customers responsibility to check that the item will fit in the car before placing the order. Check our showroom page for our opening times and how to find us!

All Click and Collect orders will be held for 1 week after which time we will be in touch with you with a reminder.

UK One or Two Man delivery - Stocked furniture 

Larger items of stocked furniture are delivered by our one or two man courier team at a cost of £45. If you live in the Scottish Highlands, this will cost £59.00.

Delivery usually takes around 2 – 3 weeks but if your order is urgent contact our lovely customer service team here and we will always see what we can do!

Once our courier has your item(s) they will call you directly to book a mutually convenient date. 

Currently we're not able to offer this service to customers living in the Scottish Islands, Isle of Man, Scilly Isles, Isle of Wight or Northern Ireland, or internationally.

UK One or Two Man delivery - Made to Order furniture

If your item is a Made to Order item, please take note of the overall delivery time, this includes production time for your sofa, and then delivery time. 

As soon as hear from our factory that your sofa is ready, we’ll be in touch to let you know that your item is ready before delivering by our two man courier team at a cost of £45 for a two-man delivery. If you live in the Scottish Highlands, this will cost £59.00.

Currently we're not able to offer this service to customers living in the Scottish Islands, Isle of Man, Scilly Isles, Isle of Wight or Northern Ireland, or internationally

It's worth remembering, as our Made to Order items are hand-made, please allow up to 2cm difference in measurements. 

Other useful delivery information

* Scottish Highlands and Islands

The Scottish Highlands are classed as areas with the following postcodes, HS, IV, KA, KW, PA, PH and ZE, excluding postcodes that can't be accessed by road.

The Islands are the Scottish Islands, Isle of Man, postcode beginning with IM, the Isles of Scilly, postcode beginning with TR and the Isle of Wight, postcode beginning with PO.

Packaging

We’d recommend keeping hold of any packaging until you’re sure you’ve fallen in love with your new furniture as if you change your mind, we’ll ask you to return the items in their original condition and packaging.

We may deliver your order in reused cardboard packaging which can then in turn be recycled. The chips we use to ensure your order reaches you in the best condition are also biodegradable and can be disposed of alongside your usual recycling or composted.

Multiple items in one order

For orders of multiple items, they may be shipped separately according to size – if this is the case, you’ll receive multiple tracking numbers from our courier. You will only be charged one delivery charge, even if your order is dispatched separately.